Frequently Asked Questions about Embroidery and Screen Printing

Embroidery:

Frequently Asked Questions About Embroidery
How long does the embroidery/delivery process take?

Generally you can plan on two to three weeks from order to ship date. This interval requires receipt of your approval for the logo sew out with the apparel order. Please note that factory loads do vary and schedules may be longer. Thus, we recommend that you submit your order and approved logo design(s) sooner rather than later. HeadGear Plus Promotional Marketing takes scheduling dates seriously and has built its business on product quality and meeting customer deliver dates.

Why is there a setup (digitizing) fee when my logo is already in a digital format?

Digitizing, or punching, is the process of converting artwork into a digital code that can be read by the computerized embroidery machines. This digital code provides the instructions to the embroidery machine's operating system which, in turn, tells the embroidery machine's frame how to sew the design. The word punching actually comes from previous generation embroider machines where ribbons/tapes with inserted holes were used to program the machine’s frame how to move and sew the embroidered design.

A skillful digitizing artist uses very specialized (and expensive) embroidery digitizing software to interpret your particular artwork design into a digital embroidery pattern. Digitizing is both a technical and a creative process. It's much more than most people might imagine - a lot of people think their design will just be 'scanned'. While the digitizer may begin with a scan or a graphic file, he has to tell the embroidery machine where to put each stitch and the pattern of the stitch based on the design - including where to stop, trim the threads, and switch to a different color. Poor digitizing WILL result in a poor-looking design. Saving a few dollars on a one-time digitizing fee and ending up with a poor-looking logo is no bargain.

What's a "normal" digitizing fee?

Digitizing fees are based on the number of stitches in the design. A larger design or one with more stitching (as compared to one with more unstitched areas) will cost more. The cost of the typical embroidered shirt with a left chest or a cap design with a front and side logo will have a one-time flat fee of $75.

Please note the one time set-up fee is non-recurring for “reorders” as long as you use the same logo.

How much will the embroidery cost?

Embroidery costs are based on the number of stitches in the design, number of locations, and how many total articles embroidered for the exact same logo.

Can you do rush orders?

Yes, we can do rush orders. Each rush order is quoted individually based on your needs and our production capacity. Let us know your needs, and we'll give you a detailed quote.

What payment methods do you accept?

We accept VISA and MasterCard. Once you are an established customer, we may accept orders to be paid by check.

Can you match Pantone (PMS) colors?

Obtaining a Pantone color is often helpful. Please note that there are over 1000 Pantone colors and not nearly that many thread colors. Thus, no embroiderer can possibly match every Pantone color. We at HeadGearPlus Promotional Marketing understand the importance and process of matching color and have the experience to ensure that you are satisfied with the thread colors used for your logo.

Can I use the same logo for shirts and caps?

You can use the same logo for shirts and caps, with some exceptions. First, cap logos can usually be no taller than 2.25" tall, while shirt logos may be taller. Second, cap logos need to stitch from "bottom up and middle out" meaning that the stitching needs to start at the bottom middle of the design and work towards the top and edges as it progresses. This is due to the fact that caps are gripped (hooped) differently than shirts (since a shirt is flat and a cap is curved). If the logo was initially digitized only for use on shirts and you want to put it on caps at a later date, we may need to edit the original file to be able to embroider well on caps.

Can you embroider the backs and sides of caps?

It has become very popular to embroider backs and sides of caps. We have 270 degree rotation capability on our embroidery machines. This allows for front and side locations to be considered as one location when estimating costs. We also will embroider cap backs. When embroidering front and backs generally, an additional fee will apply.

Do you have any minimum order size?

Our minimum for any order is a qty of 12, the larger quantities cost less per item. Generally minimum orders are not less than 12 items.

Do you charge sales tax?

We are required to charge sales tax only for orders in California.

Screen Printing

Frequently Asked Questions About Screen Printing
How long does the screen printing order/delivery process take?

Generally you can plan on two to three weeks from order to ship date. This interval requires receipt of your approval for the logo/artwork. Please note that factory loads do vary and schedules may be longer. Thus, we recommend that you submit your order and approved logo design(s) sooner rather than later. HeadGearPlus Promotional Marketing takes scheduling dates seriously and has built its business on product quality and meeting customer deliver dates.

Why is there a screen setup fee?

Each color print requires screens, prep material, and labor to create the films, screens, emulsion, etc. This material and labor costs are accounted for in the set-up fees. Generally, the more colors the more screens required. For new art the set ups are $30.00 per color per location. For re-orders (no changes to the art) the set ups are $20.00.

Do I have to pay full price if I print the same shirts later?

Generally you will pay set up charges when reordering apparel with the same logo. The cost is $20.00 and goes to the labor of setting up the machine and the ink costs. We will keep artwork on file when requested by the customer, and because of that the set ups are less for re-orders.

What is a 'flash' layer?

A Flash Layer is double printing a color on the apparel. When printing a light color on a dark apparel, we often print that light color twice so that the dark fabric doesn't show through the light ink. This cost is minimal and will make the print look significantly better.

What is an underprint?

An underprint is a layer of white ink that is placed under the design when you print on color or black shirts, a primer coat if you will. The underprint provides a base to print the design on, and makes the colors more true to the original color selected. The cost is similar to printing another color on the apparel.

Why do dark shirts cost more?

Dark apparel is generally more expensive when buying the blank. Printing is also more difficult on dark apparel. Dark shirts for example, often cost $1.00 - $2.00 more a piece prior to the printing process. In addition, it is often necessary to print extra layers of ink for the design to look good.

What determines the cost of the printing order?

1) The cost of the garment.
2) The number of ink colors.
3) Type of garment: Dark , Light, or Neutral.
4) Number of locations on the apparel.
5) Quantity of items. The larger the quantity the lower the price per garment.

Pricing is linear and is divided into quantity price breaks.

What are the typical quantity price breaks?

Quantity price breaks are as follows: 

1) 12-23 items
2) 24 - 47 items
3) 48 - 71 items
4) 72 - 143 items
5) 144 - 287 items
6) 288 - 575 items
7) 576 - 1199 items
8) 1200+

Please call for pricing

How then can I lower my garmet cost?

Considerations include:
1. Print less colors - this reduces setup fees and overall printing costs. 
2. Choose less expensive garments and lighter colors.
3. The greatest savings on a per item basis is to print more items. Printing enough shirts or other apparel to obtain the next level price break, will potentially save you lots of money. This will give you a lower per-item price.

May I use a picture from my web site for design creation?

Generally not. While this will often work for embroidery, it generally does not work for screen print design.

What is the best art format to send HeadGearPlus?

Vector is the best form and most efficient. We accept designs in vector format for the Adobe and Corel Draw software programs: 
Vector Art is art that is built (actually drawn) in a vector or object based program such as Adobe Illustrator, Corel Draw, or Adobe Freehand. Each object in vector file can be selected and individually manipulated independently from the rest of the image.
Common files extensions for this type of file include ai, eps, cdr.
When providing such files, it is important to convert to curves or create outlines out of all text used.
For a vector art file (i.e. Adobe Illustrator file) with no placed images resolution is not a concern.

What payment methods do you accept?

We accept VISA and MasterCard. Once you are an established customer, we may accept orders to be paid by check.

Can you match Pantone (PMS) colors?

Obtaining a Pantone color is helpful. Please note that there are over 1000 Pantone colors and colors will vary depending on the fabric. Thus, matching a Pantone color is not an exact science. We at HeadGearPlus Promotional Marketing understand the importance and process of matching color and have the experience to ensure that you are satisfied with colors used for your logo.

What is your minimum order?

Our minimum for any order is a qty of 12, the set up charge generally prohibits ordering smaller quantities of shirts or other garments. Screen set-ups are relatively expensive for one, two, or a half a dozen printed shirts. Generally minimum orders are not less than 12 items.

Can I Cancel My Order?

While you may cancel your order at any time, you will be responsible for all processing fees, restocking costs and any other expenses incurred between the time of the order and the when the cancellation request was received.

Will you ship my order to multiple locations?

Yes. This is common for many of our regular customers.

Do you ship outside of the United States?

Most of our shipping occurs within the U.S. and Canada borders. If interested in shipping outside of the U.S. or Canada, please call us to discuss.